We aim to be open and transparent about the way we work from the outset, so that you know what to expect from therapy. We do this to ensure that we can provide a safe and consistent service to you and so that you can get the most out of therapy. If you decide to start therapy with us, we will ask you to sign an agreement that outlines our policies regarding cancellation, confidentiality and consent.


The number of sessions you need will vary depending on your circumstances. However, we should be able to give you an indication of the approximate number required following your assessment with a psychologist. We find that it is helpful to review progress around every six sessions, to help us remain focussed on your goals for therapy.

Should you decide to go ahead with therapy, we will ask you to commit to regular sessions at the same time each week. Each session will last 50 minutes.


Once you begin therapy, your timeslot with your psychologist is reserved exclusively for you. For this reason, we ask that all cancellations are made as far in advance as possible. The full session fee will be charged for all appointments cancelled with less than 48 hours-notice. Your psychologist may be able to provide you with an alternative session that week by telephone or Skype, but this cannot be guaranteed.

If your sessions are covered by health insurance, the same cancellation fees apply. You are personally responsible for these charges unless your insurance provider agrees to pay


Your confidentiality is incredibly important to us. To meet standards set by The British Psychological Society, The Health and Care Professions Council and for insurance purposes, your Psychologist will keep detailed records of your treatment. These records are confidential and will only be shared if your Psychologist is concerned about your safety or the safety of others. No details of your therapy will appear in your medical records without your permission; however, we do find it beneficial if we can contact your GP or other relevant health care professional involved in your care.

All psychologists have to receive clinical supervision from a senior psychologist to ensure that they are practicing to the highest possible standard. In doing so, they will discuss aspects of your therapy but this again remains completely confidential.

If you have any questions regarding any of the above information, please do not hesitate to discuss them with your psychologist.


The contact you have with your psychologist will be limited to your allocated session time. In case of emergencies, we would ask you to contact your GP or to attend your local A&E for support and advice.