Helpful information

We aim to be open and transparent about the way we work from the outset, so that you know what to expect. We do this to ensure that we can provide a safe and consistent service to you and so that you can get the most out of your session/s. Prior to working with us, we will ask you to sign an agreement that outlines our policies regarding confidentiality, consent and cancellations.


The number of therapy sessions you need will vary depending on your circumstances. However, we should be able to give you an indication of the approximate number required following your assessment. We find that it is helpful to review progress regularly to help us remain focussed on your goals for therapy.

Should you decide to proceed with therapy, we will ask you to commit to regular sessions at the same time each week. Each session will last 50 minutes (sometimes slightly longer for EMDR sessions).


Once you begin therapy, your timeslot with your therapist is reserved exclusively for you. For this reason, we ask that all cancellations are made as far in advance as possible. The full session fee will be charged for all appointments cancelled with less than 48 hours-notice. Your therapist may be able to provide you with an alternative session that week, but this cannot be guaranteed.

If your sessions are covered by health insurance, the same cancellation fees apply. You are personally responsible for these charges unless your insurance provider agrees to pay.


Your confidentiality is incredibly important to us. To meet standards set by The British Psychological Society, The Health and Care Professions Council, the British Association for Behavioural and Cognitive Psychotherapies (BABCP), and for insurance purposes, your therapist will keep detailed records of your treatment. These records are confidential and will only be shared if your therapist is concerned about your safety or the safety of others. No details of your therapy will appear in your medical records without your permission; however, sometimes it can be beneficial for us to contact your GP or other relevant health care professional involved in your care.

All therapists have to receive clinical supervision from a senior therapist to ensure that they are practicing to the highest possible standard. In doing so, they will discuss aspects of your therapy, but this again remains completely confidential.

If you have any questions regarding any of the above information, please do not hesitate to discuss them with your therapist.